Stay Connected with Boston Hospitality Review and Experience Innovation
Boston Hospitality Review (BHR) is all about experience innovation within hospitality. Each edition features emerging perspectives on a wide range of issues from industry practitioners and academics. From how hospitality is rapidly evolving to the latest trends, Boston Hospitality Review is the online resource for advancing hospitality together.
The BHR Experience Innovation Edition II –
Spring 2025
Read the Dean’s Letter – By Arun Upneja, Ph.D., Dean, Boston University School of Hospitality Administration
Read the Editor’s Letter – By Jonathan Katz, Lecturer, Director of Strategic Branding and Global Experience, Interim Chair of Undergraduate Programs, Boston University School of Hospitality Administration
Creating Memorable Experiences in Hospitality: An Interview with Stacy Moscatelli, CEO of Original X Productions
Stacy Moscatelli, Chief Executive Officer of Original X Productions, explores themed entertainment experiences like Friends and Harry Potter: Magic at Play.
The Sweet Spot of Hospitality: An Interview with Jenn Bouchard, Chief People Officer at the Museum of Ice Cream
Jenn Bouchard, Chief People Officer of Museum of Ice Cream, delves into crafting joyful, playful guest experiences and fostering a culture of engagement.
A Perfect Match: An Interview with DJ Bosse and Chef Christopher Coombs of Bosse – A Premier Pickledom Experience
Chris Coombs & DJ Bose, Co-Founders of Bosse, discuss the fusion of food, sport, and social interaction in hospitality.
Prescribing Hospitality for International Patient Services: An Interview with Karen Lemaire
Karen Lemaire, Vice President for International Patient Services, Mass General Brigham, reflects on the intersection of hospitality and healthcare for international patient care.
Stimulating Wonder: A Conversation with Chris Cloud from the WNDR Museum
Chris Cloud, Senior Director of Brand Engagement, on how immersive experiences and technology redefine hospitality and visitor engagement.
Taking Off with Customer Experience: An Interview with Jennifer Schwierzke from United Airlines
Jennifer Schwierzke, Vice President of Customer Strategy and Innovation, United Airlines, reveals how innovation and customer-centric strategies elevate airline hospitality.
CEO Kevin Brown on How a Culture of Caring Is the Key Ingredient to Lettuce Entertain You’s Success
Kevin Brown, Chief Executive Officer of Lettuce Entertain You, highlights how a people-first philosophy drives success in the restaurant industry.