System Requirements:
- UNIX/Linux servers must participate in the Boston University Global UID system or be domain-joined to Active Directory.
- WINDOWS servers must be part of the Boston University Active Directory Forest.
- Servers must have network bandwidth proportionate to the amount of data to backup. (e.g., 1 GB or greater).
- Temporary administrative access is needed to install the client software.
- Supported Backup Clients: Current versions of Windows and most Unix/Linux variants and Applications are supported. (Desktop/Notepad/Laptop clients should use IS&T’s Desktop Backup & Restore Service. )
Frequently Asked Questions:
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- When are backups made?
- Typically, backups begin at midnight daily. We store them on campus for a 21-day retention period.
- What if I want longer retention?
- A copy of your backups can be stored off-campus. This copy is retained for 30 days.
- When will my file be restored?
- Typically, we complete restores within 2 business days. However, factors such as (1) data/file size, (2) offsite backup retrieval, or (3) incomplete or inaccurate restore request information may impact the time needed for the restore.
- Can you restore any files?
- Restoring files backed up daily is possible if they are within their designated retention period.
- What if I don’t own the file(s)?
- To restore files not owned or accessible by you, ask your system administrator to submit a lost file request.
Otherwise, we cannot restore files not owned by the requestor.
- To restore files not owned or accessible by you, ask your system administrator to submit a lost file request.
- When are backups made?
Request Backup & Restore services online.