System Requirements:

• UNIX/Linux servers must participate in the Boston University Global UID system or be domain-joined to Active Directory.
• WINDOWS servers must be part of the Boston University Active Directory Forest.
• Servers must have network bandwidth proportionate to the amount of data to backup. (e.g., 1 GB or greater).
• Temporary administrative access is needed to install the client software.
• Supported Backup Clients: Current versions of Windows and most Unix/Linux variants and Applications are supported. (Desktop/Notepad/Laptop clients should use IS&T's Desktop Backup & Restore Service. )

Frequently Asked Questions:

• • When are backups made?
    • Typically, backups begin at midnight daily. We store them on campus for a 21-day retention period.
  • What if I want longer retention?
    • A copy of your backups can be stored off-campus. This copy is retained for 30 days.
  • When will my file be restored?
    • Typically, we complete restores within 2 business days.  However, factors such as (1) data/file size, (2) offsite backup retrieval, or (3) incomplete or inaccurate restore request information may impact the time needed for the restore.
  • Can you restore any files?
    • Restoring files backed up daily is possible if they are within their designated retention period.
  • What if I don't own the file(s)?
    • To restore files not owned or accessible by you, ask your system administrator to submit a lost file request.
      Otherwise, we cannot restore files not owned by the requestor.

Request Backup & Restore services online.