Closed captioning for media is available directly in the MyMedia interface. Captioning media such as recorded videos can be a critical step in providing better accessibility to students and others who view the content you create.
Machine-generated captions are automated, and use speech-to-text technology to create captions based on the audio (speech) of a certain media. This is performed without human intervention, so it is a fast method of providing accessibility to your videos, but is also not guaranteed to be completely accurate.
- Machine-generated captions are 60-70% accurate based on several factors (i.e, diction, audio equipment and room noise)
- They are intended to be used as a base for creating accurate captions to facilitate search, interactive transcripts, and other features
- Closed captions that are machine-generated should be reviewed, and if there are errors they can be edited (steps for this outlined below)
- Machine-generated captioning for existing content is available at no charge.
Professional fidelity captions are typed out by a person, which provides more accuracy, and are available for a fee. If you do not have an existing relationship with the captioning service, contact us via email regarding payment options and to set up options to use the service.
Captions need to be removed before trimming video. All necessary trimming must be complete before ordering professional captions. Details on Trimming a Video can be found at Using MyMedia FAQ page under Using My Media > Edit Video Options.
For full details, visit What is the Kaltura REACH captioning service?
Ordering Machine-Generated Captions
- Log into MyMedia .
- Select your name at the top right.
- Select My Media.
- Select the media you wish to request captioning.
- Select the Actions drop-down menu below the video.
- Select Order Captions.
- Select your source language (if applicable)
- Select Order Captions to submit the order.
After submitting the order, you can view the status of the request:
- From the Actions menu, select View Caption Requests.
- The resulting table will display one row for each of the recording's caption requests.
Ordering Professional (Human) Captions
Professional fidelity captions provides more accuracy, and are available for a fee. If you do not have an existing relationship with the captioning service, contact us to set up an account with the vendor, cielo24. Once you have an account, proceed with these steps:
- Within MyMedia, select your name at the top of the page and choose My Media
- Select the media you wish to order captions for.
- Beneath the video, select the Actions menu and click Edit from the dropdown menu.
- On the Details tab, type the Tag that was provided to you by cielo24 and choose it from the dropdown that appears
- Save the Details to see the tag was applied.
The media will now be sent to the captioning provider for service. Once complete, the captions will automatically be applied to your video. The following video shows the process of adding tags to your media:
Downloading Transcripts
- Log into MyMedia .
- Select your name at the top-right.
- Select My Media.
- Select the media for which you would like to download a transcript.
- Select the Attachments button below the media.
- Download and open the transcript file you wish to view.
- For most media, this will be transcript_XX.txt, where XX is an abbreviation for the transcript language.
Downloading Caption Files
- Log into MyMedia.
- Select your name at the top-right.
- Select My Media.
- Select Edit next to the media you wish to download captions.
- Select the Captions just below the media.
- Under the Actions header, select the Download icon next to the caption file you wish to download.
- The transcript will be formatted as SRT (SubRip) file.
Editing Captions
- From the Actions menu, select Caption Requests. The resulting table will display one row for each of the recording’s caption requests.
- Once you click Edit this will launch an external page where you can edit your captions.
Learn More
- To learn how to edit caption text, adjust timing, and add speaker identification to existing captions in Kaltura, visit the Cielo24 Edit Tool Training video at https://www.youtube.com/watch?v=tAMEvawJ5sk
- The following instructional videos are available:
