Embracing Hospitality: A Call to Action for Meaningful Connection. In a world that is increasingly interconnected yet often divided, I believe there has never been a more crucial time for the practice of hospitality. At the School of Hospitality here at Boston University, we define hospitality not merely as a service industry standard but as […]
Hospitality in Action: Insights from Experience Innovators The practice of hospitality is about creating experiences that are deliberate, productive, meaningful, and memorable. Authentic connection has never been more vital and our ability to craft experiences that resonate with individuals and communities has never been more essential. In this edition of the Boston Hospitality Review, we […]
In the hospitality industry, crafting unforgettable experiences is not merely a goal; it is essential for success. Stacy Moscatelli, CEO of Original X Productions, leads her company in creating immersive experiences centered around beloved brands and properties. From the world of television shows to iconic brands like Hershey, Moscatelli offers insights on how exceptional hospitality […]
Lettuce Entertain You, a premier name in the restaurant industry, operates an impressive portfolio of over 130 unique dining experiences across various cuisines and price points. Founded in 1971 by Rich Melman, the company has redefined the landscape of hospitality by emphasizing innovation, quality, and exceptional customer service. Under the leadership of Kevin Brown, […]
In the evolving landscape of healthcare, integrating hospitality into patient service is increasingly essential. Karen Lemaire, Vice President for International Patient Services at Mass General Brigham, has dedicated her career to ensuring patients from around the globe receive world-class healthcare. Under her leadership, the International Patient Services team at Mass General Brigham—a prestigious healthcare system […]
United Airlines, one of the largest airlines in the world1, operates a comprehensive network that spans five continents, connecting millions of passengers annually. Founded in 1926 and headquartered in Chicago, Illinois, United is renowned for its extensive flight operations, commitment to safety, and innovative approach to customer service. The airline continually adapts to the evolving […]
In the realm of hospitality, the creation of memorable experiences is essential. This principle is exemplified by the Museum of Ice Cream (MOIC), founded by Maryellis Bunn and Manish Vora in 2016. This innovative and immersive environment invites visitors to step into a world filled with playful installations, artistic displays, and, of course, ice cream. […]
What do you get when a former professional athlete and an award-winning chef team up as entrepreneurs? If it’s DJ Bosse and Christopher Coombs, the answer is a perfect match. Together, they have launched Bosse – A Premiere Pickledom Experience – a groundbreaking establishment in Natick, Massachusetts, that combines the excitement of pickleball with remarkable […]
In the ever-evolving landscape of hospitality, the concept of experience innovation is gaining significance. Chris Cloud, Senior Director of Brand Engagement at the WNDR Museum, shares how this unique establishment is redefining hospitality through immersive experiences. Founded in 2018, the WNDR Museum aims to create inspiring environments that ignite curiosity and foster connection among its […]