By Rachel Roginski and Matthew Arrants Each quarter, Pinnacle Advisory Group prepares an analysis of the New England lodging industry, which provides a regional summary and then focuses in depth on a particular market. These reviews look at recent and proposed supply changes, factors affecting demand and growth rates, and the effects of interactions between […]
By Michael Oshins The role of front desks has not changed significantly since the Parker House, the longest continually operating hotel in the United States, opened in 1855. The activities of welcoming guests upon arrival, assisting guests during their stay, and settling accounts upon departure are still the mainstay of the front desk. Although the […]
By Rachel Roginsky and Matthew Arrants Each quarter, Pinnacle Advisory Group prepares an analysis of the New England lodging industry, which provides a regional summary and then focuses in depth on a particular market. These reviews look at recent and proposed supply changes, factors affecting demand and growth rates, and the effects of interactions between […]
By Barry A.N. Bloom Academic journals often contain statistical information, and this is certainly true in the hospitality discipline. So it may be interesting for some readers to examine the nature of business statistics in general, review the contributions of a pioneer in the development of business statistics, and explain how some of these methods […]
The impact of politics upon the hospitality and tourism sector is dramatic. Almost unlimited are the ways in which governments influence the delivery of hospitality and tourism products, whether through regulation of commerce, business and real estate development initiatives, cultural and historic preservation strategies, and taxation policies. Governments may also be involved in spending public […]
By Rachel Black Finding a neutral definition of the term terroir is not an easy task. For some, it can mean the soil and microclimate that imparts a distinct taste to a wine. For others, the concept of terroir includes the human expertise and craftsmanship that goes into growing grapes and making wine. In the […]
By Rachel Rogisnky and Matthew Arrants Each quarter, Pinnacle Advisory Group will prepare an analysis of the New England lodging industry, which will provide a regional summary and then focus in depth on a particular market. These reviews will look at recent and proposed supply changes, factors affecting demand and growth rates, and the effects […]
By Peter Szende and Heather Rule The legacy of Charles Eaton began with a little bit of luck. In 1882, while walking along Washington Street in downtown Boston, he passed a vacant building that seemed to be a good site for a new business serving non-alcoholic beverages. In short order, he emerged with the lease. […]