By Alexis Oliver By now we’ve all heard the forecast: the Millennial Generation is set to take the country’s business travel industry by storm. By 2020, Millennials will make up 50% of U.S. business travelers, and will carry $1.3 trillion to $1.7 trillion in total spending power, according to Jeff Fromm, a marketing specialist […]
By: Christopher Muller What is unique about being a designer and also an artist is that you are always composing and designing. It’s like breathing. It’s inherent. It’s like musicians who are always humming when they walk down the street and don’t even know they are doing it.-Morris Nathanson For more than a half century, […]
By Michael Oshins The role of front desks has not changed significantly since the Parker House, the longest continually operating hotel in the United States, opened in 1855. The activities of welcoming guests upon arrival, assisting guests during their stay, and settling accounts upon departure are still the mainstay of the front desk. Although the […]
By Christina Luke South of the Charles River winds the Emerald Necklace, a series of parks that connects several neighborhoods in the Boston area. The genius behind the system was journalist turned landscape architect Fredrick Law Olmsted, who was propelled to the national stage in 1858, after partnering with Calvert Vaux for the design of […]
By Christopher Muller Restaurants are considerably more sophisticated as manufacturing and service delivery systems than most uninitiated observers and users may recognize. Dining in a restaurant, whether one is served at the venerable Union Oyster House in Boston or at the window of a new food truck in Portland, requires a contextualized understanding of procedures. […]