Sarah Diehl | Boston Hospitality Review

Editor’s Letter — May-June 2023

By Richard A. Currie, Ph.D., Assistant Professor, Boston University School of Hospitality Analytics Prior to the Covid-19 pandemic, the U.S. hospitality industry had longstanding issues related to attracting and retaining talented workforces. Such problems included low starting wages for many hospitality workers, high rates of employee turnover, as well as difficulties marketing an education in […]

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Cultivating Thriving Hospitality Teams in the Post-pandemic World

in 2023, May-June 2023 0 comments

By Sarah Diehl, Founder and Principal, Empowered Hospitality People are at the center of the biggest challenges facing the hospitality industry today. In fact, over 1 million workers have exited the industry since March 2020, and hundreds of thousands of jobs remain vacant. Front-line hospitality employees bore the brunt of pandemic restrictions, personal health risks, […]

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