Enhanced Care Model with Blue Cross Blue Shield
Effective January 1, 2020, BU Health Plan members have access to on-demand support to streamline your health care experience and help improve your care. Call the Member Service number on the front of your Blue Cross ID card for:
- Pre- and Post-Admission Nurse Counseling
- Wellness Coaching
- Chronic Condition Education
- Claims, Benefits & Health Care Navigation Support
- Maternity and Postpartum Support
- Behavioral Health Support
Your Blue Cross team includes:
- Member Service Team
- Registered Nurses
- Behavioral Health Case Managers
- Nutritionists
- Certified Wellness Coaches