Enhanced Care Model with Blue Cross Blue Shield

Effective January 1, 2020, BU Health Plan members have access to on-demand support to streamline your health care experience and help improve your care. Call the Member Service number on the front of your Blue Cross ID card for:

• Pre- and Post-Admission Nurse Counseling
• Wellness Coaching
• Chronic Condition Education
• Claims, Benefits & Health Care Navigation Support
• Maternity and Postpartum Support
• Behavioral Health Support

Your Blue Cross team includes:

• Member Service Team
• Registered Nurses
• Behavioral Health Case Managers
• Nutritionists
• Certified Wellness Coaches