Appealing a Denial of Claims for Benefits

When you apply for benefits, there are time periods within which you must receive a decision on your claim for benefits. If you or your beneficiary applies for benefits and either part or all of the request is denied, you have the right to appeal that deci­sion, provided the appeal is made in accordance with the provisions of the plan and applicable laws (e.g., appeals must be filed within required time periods).

For appeals to the University, the following procedures will apply:

  • If a claim for benefits is either wholly or partially denied, you will be notified in writing. The notice will state the reasons why the claim was denied and the deadline for requesting review.
  • After receiving the notice, you or your beneficiaries may request, in writing, a review of your claim by the University’s Plan Administration Committee or Office of the Senior Vice President for Finance, CFO and Treasurer, as applicable, by submitting an appeal to:

Plan Administration Committee (or Office of the Senior Vice President for Finance, CFO and Treasurer)
c/o Plan Administrator
Boston University Human Resources
25 Buick Street
Boston, MA 02215

  • You will be informed of the final decision regarding your appeal as soon as possible, but generally no later than 120 days after your request for review is received or such shorter period as required by law.