IS&T Resources

Brian Matute Diaz is the IS&T primary responder for the labs and administrative sites in the Rajen Kilachand Center. His office is located in Room 103A. However, since he is often working with a client elsewhere in the building, emailing ithelp@bu.edu to create an IT ticket and identifying yourself as a Kilachand Center, 677 Beacon, or ASC resident is the most efficient way to connect. If your request is urgent or time-sensitive, please mark it as such in the subject accordingly. As Client Technology Analyst, Brian provides a wide range of services for the Kilachand Center Community including:

1. Help Desk Support: Brian is your go-to person for any technology-related questions, issues, or troubleshooting. Whether you encounter problems with software applications, hardware devices (computers, tablets or phones), or general IT inquiries, Brian is here to provide prompt and reliable assistance.

2. Desktop Asset Management: Brian oversees the management of desktop computers and related assets within the buildings and will endeavor to get your computers to adhere to BU policies. If you require assistance with software installations, system updates, or equipment configuration, Brian can provide guidance and support to ensure your devices are running smoothly.

3. Cloud and On-Premise Storage Solutions: Should you need guidance or assistance with cloud-based storage solutions or local data storage options, Brian can help. He can provide insights into best practices, offer suggestions for data backup and synchronization, and assist with any issues you may encounter with these storage solutions. Current storage options BU offers, include the 6 listed on this page, plus the Shared Computing Cluster.

4. Networking: Brian has extensive knowledge of networking technologies and can help troubleshoot connectivity issues, set up wireless networks, and provide guidance on optimizing network performance. He can also assist with VPN setup and remote access configurations, enabling you to securely connect to the university network from off-site locations.

5. Technology Consultation: If you require advice on technology-related matters, Brian is available for consultation. Whether you need recommendations for hardware or software purchases, assistance with technology project planning, or guidance on utilizing technology effectively for your specific needs, Brian can offer expert advice and suggestions.

6. Brian can help choosing the right technology for projects or lab spaces (hardware, software or just services) help implementing BU services (networking, remote access solutions, storage etc.) in those spaces, and help deploying hardware and BU solutions with the assistance of the corresponding teams.

7. Brian can assist other IT employees in support of problem resolution or product implementation. He’s the liaison between the members of the RKC community and the actual team or service within the vast IS&T family, to address any specific technological issue or a more specific need. Brian will get you in the right direction, with the right team when needed. He’s your first go to person when a technological challenge is encountered.

8. Brian is responsible for Active Directory management in the building. He can help labs to easily manage data or remote access to equipment from members in those areas.

9. Assistance with any walkthroughs, troubleshooting connectivity issues, or quick setups for meetings or conferences held in the conference rooms. Please note, the LET team is responsible for overseeing the hardware implementation and ensuring the correct functioning of all conferencing resources installed in the conference rooms. Their primary role is to install, maintain and support the physical components of the room, such as projectors, audio systems, wires, cameras, and other related equipment. When you need quick and immediate assistance with network connectivity, software configuration, or troubleshooting the setup for your meeting, please contact Brian, our IT person. For any hardware-related issues, such as faulty equipment, display problems, or audio/video concerns, please reach out to the LET team. Also, you can book ahead the LET services if you require a dedicated support for your hosted event or conference, like permanent assistance in place for your hosted event.

In addition to these services, Brian is also well-versed in other technology-related areas and can provide support in areas such as software licensing, data security best practices, and user training on various software applications.

Mitch Horn is the Research Computing Applications & Data Specialist for the Rajen Kilachand Center.

He can provide support for developing scalable, centralized, high-performance computational workflows for neuroimaging and research.

Mitch can be reached at help@scc.bu.edu or in his office at room 901A.

For event-related support, Learning and Event Technology Services can be reached at letshelp@bu.edu.