Telephone System

BU offers a number of different methods of communicating by phone. These include:

• CISCO Voice over IP (VoIP) Handsets – Your standard wired desk phone that works over ethernet instead of phone line.
• CISCO Softphone – Use CISCO WebEx to use your office phone line on your computer.
• Cellular Services – Get a business cell phone with either Verizon or AT&T.

Employees are also granted access to:

• CISCO Self Care Portal – A web portal for adjusting phone line features like Single Number Reach and Call Forwarding.
• BU Voicemail – A voicemail box accessible by phone and by web browser.

Support Policy

MET IT is responsible for the following:

• Connection of new or transferred CISCO VoIP handsets
• Assistance with requesting a CISCO Softphone
• CISCO WebEx and MyE911 installation on BU-provisioned devices
• Troubleshooting of CISCO VoIP handsets

BU IS&T maintains the infrastructure for the telephone system, and handles all cellular services.

Resources

Frequently Asked Questions

In CISCO Self Care Portal, what is the difference between Single Number Reach and Call Forwarding?

The Single Number Reach and Call Forwarding options both redirect calls to your office phone number to other phone numbers. The major difference is the functionality:

• Call Forwarding: Will redirect calls to the specified phone number. You can only have one forwarding number, and your BU voicemail will no longer catch missed calls.
• Single Number Reach: Will duplicate calls to ring on other phone numbers, allowing for any device to pick up. You can have multiple single number reach numbers, different schedules, and your BU voicemail will still catch missed calls.

Contact us if you have questions setting up these features.

How do I set up my CISCO Softphone?

Before downloading and running any of the required software, contact us to request that the softphone be set up for your phone number.

Once the request has been fulfilled, you may install the CISCO WebEx software and MyE911.