Blackboard Support
Blackboard Learn is the learning management system at Boston University; it is used in both on and off campus courses, as well as certificate programs. An active BU account is required to access Blackboard and Blackboard Course Sites. You must login to Blackboard to view your course site.
As the Blackboard system is large and complex, knowing where to go for help can be difficult. To help with this, MET IT and MET Educational Technology & Innovation have collected some of the common questions and issues you may encounter while using Blackboard Learn. The sections below will help you navigate to the appropriate solution or contact for your issue based on the following criteria:
- Your Status
- The topic of your problem
- Your participation in a On-Campus/Blended or an Online Course
If you are unable to find your problem in the sections below, please feel free to contact us for assistance.
Please make sure to provide your name, BU ID, email address, and full class number (e.g. – AD100 O1, CS573 E1, etc.) when requesting assistance.
I am a faculty member...
When building out your Course Site you can enter Edit Mode (upper right) to manage your site, add/remove/update content, incorporate University tools and integrations.
Student Preview lets you see the course as a student. You can even submit assignments and take tests as a student to ensure everything is functioning as intended.
| Issue Description |
Issue Type |
Online Course Contact |
On-Campus Course Contact |
| … and I am having trouble adding content to my course
… and I am having trouble adding/removing students for the course |
Access |
Contact the Program Manager for your course at the Office of Distance Education |
Contact MET IT |
| … and I am creating a course for the first time
… and I wish to copy content from a previous course |
Create or Copy |
Contact the Program Manager for your course at the Office of Distance Education |
Contact MET IT |
| … and I am unable to send emails from Blackboard due to an error message
… and I am unable to submit my grades due to an error message |
Fix |
Contact MET IT |
Contact MET IT |
| … and I am unsure on how to use a particular feature of Blackboard to complete my work |
Use |
Contact the Program Manager for your course at the Office of Distance Education |
Contact MET IT |
I am a student...
| Issue Description |
Issue Type |
Online Course Contact |
On-Campus Course Contact |
| … and I am enrolled in a class but unable to see the content
… and I can’t access a specific section/assignment in my course
… and I need access to a finished course due to an approved absence. |
Access |
Contact Student Services Coordinator for your course at the Office of Distance Education |
Contact MET IT |
| … and I can’t get the Zoom recording to play from the Zoom Recording Library.
… and I have received an error message after submitting my assignment. |
Fix |
Contact MET IT |
Contact MET IT |
| … and I am having trouble with software or other media associated with an assignment. |
Use |
Contact the Student Services Coordinator for your course at the Office of Distance Education. |
Contact MET IT |