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Office of the Ombuds

  • About the Office
    • What’s an Ombuds?
    • Office Charter
    • Principles of Practice
    • Office Staff
  • How We Help
    • What We Do
    • When should I contact the Ombuds?
    • What to Expect
    • Frequently Asked Questions
  • Contact Us
  • Helpful Tips and Resources
    • Communication and Conflict Management
    • Psychological Safety
    • Fairness
    • Resources for Researchers
    • Abrasive and Abusive Behavior
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Apology

Green Line

“The result of the apology process, ideally, us the reconciliation and restoration of broken relationships.”

-Aaron Lazare, On Apology
  • Advice from Tammy Lenski: How to Apologize
  • Bibliography of Related Articles, by Catherine Morris
  • The Power of Apologies, by Dr Marsha Wagner, Columbia University
  • The Future of Apologies, by Aaron Lazare, New England Journal of Public Policy (October 2006)
  • What Constitutes an Apology?
  • What Can an Apology Do?

Related to Apology

What’s an Ombuds?

As a confidential resource, the Ombuds Office provides a safe place for off-the-record conversations about sensitive and challenging concerns.

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Principles of Practice

There are four professional ethical principles that describe the Ombuds function and to which the Boston University Office of the Ombuds adhere.

Learn More

Boston University Office of the Ombuds

CRC Office: (617) 358-5960
Medical Campus Office: (617) 358-7645

  • ombuds@bu.edu
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