Managing Conflict and Difficult Conversations

“There is no greater agony than bearing an untold story inside you.”

-Zora Neale Hurston, Dust Tracks on a Road

Conflict Management

• Nonviolent Communication and Ombuds Work
• Association for Conflict Resolution
• Center for Information Technology and Dispute Resolution
• Conflict Resolution Information Source
• Mediate.com
• National Coalition for Dialogue and Deliberation
• The Third Side

Difficult Conversations

• 7 Fears of Confronting Conflict, by Dr. Tammy Lenski
• Be the Bedouin: spend more time understanding before problem-solving, by Dr. Tammy Lenski
• Control anger during conflict like a fly on the wall, by Dr. Tammy Lenski
• Is Your Inner Lizard Getting You into Conflict?, by Tammy Lenski
• Being Heard: Mental and Verbal Strategies for Getting Your Point Across, by Judy Ringer
• We Have to Talk: A Step-By-Step Checklist for Difficult Conversations, by Judy Ringer
• Eleven Ideas for Making a Hard Conversation Work, from The Public Conversations Project
• Tips for Transforming Conflict, from Search for Common Ground
• I Messages, by Francine Montemurro, Ombuds at Boston University
• I-Messages, by Heidi Burgess
• Effective Communication
• Conflict Resolution through Soup, a poem by Colleen Michaels