Case Manager, St. Francis House, Boston, MA
Organization Overview
St. Francis House is the largest day shelter in New England. Located in the heart of downtown Boston, we serve over 800 poor and homeless men and women a day, 365 days a year. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care.
For almost 28 years, we have welcomed poor and homeless men and women who fear that their best days are behind them. We provide services, support, and a glimpse of what their lives can become: productive, healthy, fulfilling.
At St. Francis House, our mission and approach are simple: We believe in the worth of every human being, and we know from experience that when people have the right tools, change can happen. Big change. That’s why we provide our guests with everything they need to reclaim their dignity and rebuild their lives: nutritious meals, clothing, access to medical care, counseling, vocational rehabilitation, and housing. For more information visit www.stfrancishouse.org.
Opportunity
We are currently seeking an experienced individual to pro-actively engage day shelter guests, many of whom have ongoing substance use issues, mental health needs, and/or criminal histories, and to provide case management, general support, referrals and other related assistance during the hours of 7am-3pm.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Conducts outreach and triage to guests in the busiest areas of our day shelter
- Determines the needs of individual guests through engagement and strength-based needs assessment process
- Uses techniques of motivational interviewing in working closely with individual guests to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
- Refers guests to appropriate services within St. Francis House or to other appropriate agencies and/or resources
- Keeps accurate records of guest contacts, case management services provided, and guest progress
- Actively participates as part of the case management team, engaging in group supervision and case conferences
- Works closely with members of the Security Staff and the Clinical Services Departments as appropriate to ensure safe, smooth, and effective service delivery
Qualifications/Requirements
Minimum of an Associate’s Degree in human services or related field (Bachelor’s degree preferred), plus two years related experience and/or training; or equivalent combination of education and experience. Comfort with computer applications, including Microsoft products, internet, and entering data into databases. Bilingual skills a plus, particularly in English and Spanish.
Compensation and Benefits:
We offer a very competitive salary and extensive benefit plans including:
- Medical and Dental Insurance: We pay 90% of the Individual premium and 60% of the Family premium
- Four weeks paid Vacation per year
- Twelve paid Holidays per year
- Twelve paid Sick Days per year
- Long Term Disability Insurance
- 403(b) Retirement Savings Plan
How to Apply:
Send resume and cover letter to:
Human Resources
fritzau@stfrancishouse.org
St. Francis House
39 Boylston Street
Boston, MA 02116
AA/EOE