How We Can Help You
Our goal is to provide you with the highest level of customer service with respect to all facets of your Perkins, HPSL/LDS, or Boston University Institutional Loans, once you have CEASED TO BE ENROLLED at BOSTON UNIVERSITY ON AT LEAST A HALF-TIME BASIS. This includes all aspects of the repayment process; including deferments, cancellations, timely payment processing, enforcement of all terms and conditions of each loan program, as well as, resolving your inquiries regarding these programs.
Important Information
There are a couple of quick things worth knowing before getting in touch:
We work exclusively with those who are no longer enrolled at BU on at least a part-time basis.For all Direct, GEL, FEL, SLS, PLUS, and any other loan granted by an outside organization, you should contact the appropriate billing service agent for each loan.If the Boston University Collection Department has contacted you about your student loan status, you should respond directly to 617-353-4100 or collectn@bu.edu.