Current Status

An email detailing the workaround for this issue was sent to affected clients. Please contact the IT Help Center if you did not receive the instructions, or if you require further assistance.

Update Time: 04:33pm on 07/03/2012

Current Status

All charges have not been posted yet. A fix for this issue has been identified. The deadline for completing processing of these billings has been extended through the close of business (5 pm) on Thursday, July 5. Internal Service Request (ISR) charges will be available for viewing by departments in the Business Warehouse (BW) on Friday, July 6th.

Incident Discovery Time: 12:00pm on 07/02/2012
Update Time: 04:44pm on 07/02/2012
Services Impacted: BUworks (SAP)

Description of Impact

There is a known BUworks issue in the system to complete billing as an ISP. Clients will receive “Funds Management” error message.

Current Status

Once the issue is corrected, providers will be informed of the new deadline.

Additional Information

IS&T teams are working with vendors to resolve the issue.

This post will be updated once the issue has been resolved.

Previous Update

Incident Discovery Time: 12:00pm on 07/02/2012

Services Impacted: BUworks (SAP)

Description of Impact

There is a known BUworks issue in the system to complete billing as an ISP. Clients will receive “Funds Management” error message.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Today’s noon deadline to complete billing will be extended.