Incident Discovery Time: 04:40pm on 12/13/2012
Time of Resolution: 04:35am on 12/15/2012
Services Impacted: Blackboard 8

Description of Impact

Blackboard 8 service was degraded. Course sites loaded slowly.

Incident Description and Resolution

IS&T teams have resolved the incident with assistance from the vendor.

Additional Information

Additional server resources were brought online.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:30am on 12/14/2012

Services Impacted: Blackboard 8

Description of Impact

Blackboard 8 service is degraded. Course sites are loading slowly.

Current Status

IS&T teams have worked with the vendor and have identified a way to resolve the issue. This repair will be implemented after 3am on 12/15, with expected service restoration before 5am on 12/15.

Next Update: 09:00am

Previous Update

Incident Discovery Time: 11:30am on 12/14/2012

Services Impacted: Blackboard 8

Description of Impact

Blackboard 8 service is degraded. Access is intermittent.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: This post will be updated when the issue has been resolved.

Previous Update

Incident Discovery Time: 04:40pm on 12/13/2012
Incident Resolution Time: 05:50pm on 12/13/2012
Services Impacted: Blackboard 8

Description of Impact

Access to Blackboard 8 was intermittent and has now been restored.

Current Status

IS&T teams have resolved the issue. Please contact the IT Help Center at either ithelp@bu.edu or at 671-353-HELP (4357) if you continue to experience issues with Blackboard 8.

Previous Update

Incident Discovery Time: 04:40pm on 12/13/2012

Services Impacted: Blackboard 8

Description of Impact

Access to Blackboard 8 is intermittent.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: This post will be updated when the issue has been resolved.