Incident Discovery Time: 08:35am on 09/30/2013
Time of Resolution: 09:10am on 09/30/2013
Services Impacted: BU Directory, BU Maps, MyPrint, Web Search

Description of Impact

MyPrint, BU Web Search, BU Maps, BU Calendar, and the online Directory were unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be hung processes on an application server. Service was moved to another server.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:35am on 09/30/2013

Services Impacted: BU Directory, MyPrint, Web Search

Description of Impact

MyPrint, BU Web Search, and the online Directory are currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Additional services may also be unavailable. As they are identified, they will be posted on Tech Web.

Next Update: 09:38am