Incident Discovery Time: 06:30am on 10/22/2013
Time of Resolution: 09:20am on 10/22/2013
Services Impacted: E-mail – Exchange

Description of Impact

Some clients were unable to access Exchange email, either via Outlook Web App (xmail) or software such as Outlook.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a stalled system process after scheduled maintenance.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:30am on 10/22/2013

Services Impacted: E-mail – Exchange

Description of Impact

Some clients may be unable to access Exchange email, either via Outlook Web App (xmail) or software such as Outlook.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

This has only been identified to be an issue for a subset of clients. Not everyone is affected by this issue.

Next Update: Upon incident resolution.