Incident Discovery Time: 12:00pm on 07/07/2014
Time of Resolution: 06:17pm on 07/07/2014
Services Impacted: Blackboard Learn

Description of Impact

Due to an unforeseeable issue encountered during the upgrade of Blackboard Learn, we needed to extend the maintenance window today. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:00pm on 07/07/2014

Services Impacted: Blackboard Learn

Description of Impact

Due to an unforeseeable issue encountered during the upgrade of Blackboard Learn, we needed to extend the maintenance window until approximately 4:00 pm today.

Current Status

The vendor has completed the upgrades of Blackboard Learn. IS&T teams continue working to reestablish a connection between our two systems.

Next Update: 7:00pm

Previous Update

Incident Discovery Time: 12:00pm on 07/07/2014

Services Impacted: Blackboard Learn

Description of Impact

Due to an unforeseeable issue encountered during the upgrade of Blackboard Learn, we needed to extend the maintenance window until approximately 4:00 pm today.

Current Status

The vendor has completed the upgrades of Blackboard Learn. IS&T teams continue working to reestablish a connection between our two systems.

Next Update: 6:00pm

Previous Update

Incident Discovery Time: 12:00pm on 07/07/2014

Services Impacted: Blackboard Learn

Description of Impact

Due to an unforeseeable issue encountered during the upgrade of Blackboard Learn, we needed to extend the maintenance window until approximately 4:00 pm today.

Current Status

The vendor has completed the upgrades of Blackboard Learn. IS&T teams are now working to reestablish a connection between our two systems.

Next Update: 5:00pm

Previous Update

Due to an unforeseeable issue encountered during the upgrade of Blackboard Learn, we will need to extend the maintenance window until approximately 4:00 pm today.

Please accept our apologies for any inconvenience caused.

Current Status

The vendor is working on the issue and will update IS&T as soon as it has been resolved.

Next Update: 4:00pm