Incident Discovery Time: 06:00pm on 09/18/2014
Time of Resolution: 08:30pm on 09/18/2014
Services Impacted: BU Maps, MyPrint, Web Search

Description of Impact

MyPrint and BU Maps were unavailable. BU Search was very slowly returning results. BU Dining hours and menus were unavailable, as well as the ability to place orders for Rhetty-to-Go Meals.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a database issue.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:00pm on 09/18/2014

Services Impacted: BU Maps, MyPrint, Web Search

Description of Impact

MyPrint and BU Maps are currently unavailable. BU Search is very slowly returning results.
BU Dining hours and menus are unavailable, as well as the ability to place orders for Rhetty-to-Go Meals.

Current Status

IS&T teams have not yet identified the cause of this incident, but continue to investigate.

Next Update: 08:30pm

Previous Update

Incident Discovery Time: 06:00pm on 09/18/2014

Services Impacted: BU Maps, MyPrint

Description of Impact

MyPrint and BU Maps are currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Additional affected services will be listed on Tech Web as they are identified.

Next Update: 07:30pm