Resolved: Kuali Coeus, SharePoint, MyPrint, BU Maps, and other web services may be unavailable
Thursday, January 8th, 2015
Incident Discovery Time: 07:20am on 01/08/2015
Time of Resolution: 11:25am on 01/08/2015
Services Impacted: Kuali Coeus, Other – see description
Description of Impact
Kuali Coeus and other affected web services were unavailable.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
All services are now available.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 07:20am on 01/08/2015
Time of Resolution: 10:15am on 01/08/2015
Services Impacted: BU Maps, Kuali Coeus, MyPrint, SharePoint, Virtual Server Hosting & Management, Other – see description
Description of Impact
A variety of web applications were unavailable, such as SharePoint, MyPrint, and BU Maps. Kuali Coeus may still be unavailable. Once Kuali Coeus service has been restored, another update will be posted to TechWeb.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be a scheduled change to a network router that caused issues with these services.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 07:20am on 01/08/2015
Services Impacted: BU Maps, Kuali Coeus, MyPrint, SharePoint, Other – see description
Description of Impact
A variety of web applications may be unavailable, such as SharePoint, MyPrint and BU Maps. Additionally, Kuali Coeus database queries are not yet available.
Current Status
IS&T teams have restored access to many services, but remediation efforts are still underway and access to services may be interrupted.
Next Update: 10:30am
Previous Update
Incident Discovery Time: 07:20am on 01/08/2015
Services Impacted: BU Maps, Kuali Coeus, MyPrint, SharePoint, Other – see description
Description of Impact
A variety of web applications may be unavailable, such as SharePoint, MyPrint and BU Maps. Additionally, Kuali Coeus database queries are not yet available.
Current Status
IS&T teams have restored access to many services, but remediation efforts are still underway and access to services may be interrupted.
Next Update: 09:30am
Previous Update
Incident Discovery Time: 07:20am on 01/08/2015
Services Impacted: BU Maps, MyPrint, Other – see description
Description of Impact
A variety of web applications may be unavailable, such as SharePoint, MyPrint and BU Maps.
Current Status
IS&T teams have identified the cause of the incident and are working toward resolving the issue.
Additional Information
As additional unavailable services are identified, they will be posted on TechWeb.
Next Update: 08:30am