Incident Discovery Time: 03:18pm on 04/09/2015 Time of Resolution: 03:36pm on 04/09/2015 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 was unavailable. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is a bug in the vendor software. It is being worked on by the vendor. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:18pm on 04/09/2015 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 04:18pm