Incident Discovery Time: 11:20am on 02/01/2016 Time of Resolution: 02:04pm on 02/01/2016 Services Impacted: BUworks (SAP)

Description of Impact

The Duo Mobile authentication application was not loading, preventing new access to BUworks. Already enrolled clients were not experiencing the issue. Full service has been restored.

Incident Description and Resolution

The issue was resolved by the vendor.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:20am on 02/01/2016 Services Impacted: BUworks (SAP)

Description of Impact

The Duo Mobile authentication application is not loading, preventing new access to BUworks. Already enrolled clients are not experiencing the issue.

Current Status

IS&T is currently working with the vendor to resolve this issue. Next Update: 02:20pm

Previous Update

Incident Discovery Time: 11:20am on 02/01/2016 Services Impacted: BUworks (SAP)

Description of Impact

The Duo Mobile authentication application is not loading, preventing new access to BUworks. Already enrolled clients are not experiencing the issue.

Current Status

IS&T is currently working with the vendor to resolve this issue. Next Update: 01:20pm

Previous Update

Incident Discovery Time: 11:20am on 02/01/2016 Services Impacted: BUworks (SAP)

Description of Impact

The Duo Mobile authentication application is not loading, preventing new access to BUworks. Already enrolled clients are not experiencing the issue.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 12:20pm