Incident Discovery Time: 10:20am on 11/28/2016 Time of Resolution: 12:51pm on 11/28/2016 Services Impacted: Other – see description

Description of Impact

OneDrive was not accessible via OneDrive sync clients.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a subset of Microsoft’s infrastructure which processes authentication requests between systems became degraded and began throttling requests. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:20am on 11/28/2016 Services Impacted: Other – see description

Description of Impact

OneDrive is not accessible via OneDrive sync clients.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

OneDrive is accessible via the Office 365 web portal. Please go to www.bu.edu/office365 to access the contents of your OneDrive. Next Update: Provided upon resolution.