Incident Discovery Time: 04:23pm on 08/03/2017 Time of Resolution: 03:30pm on 08/10/2017 Services Impacted: E-mail – Exchange

Description of Impact

Clients were unable to sync emails using Apple Mail on their Mac computers.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:23pm on 08/03/2017 Services Impacted: E-mail – Exchange

Description of Impact

Clients are unable to sync emails using Apple Mail on their Mac computers.

Current Status

IS&T is actively working on this with the vendor to investigate the issue for resolution.

Additional Information

As a workaround, clients can access email with the Outlook for Mac client or Outlook on the web (www.bu.edu/office365).

Next Update: Upon resolution.