Incident Discovery Time: 10:05pm on 08/17/2017 Time of Resolution: 11:18pm on 08/17/2017 Services Impacted: Online Services

Description of Impact

A number of people reported issues with web applications like BU webmail, Registration Manager, Broadcast Email, BU Search and BUworks. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

People may need to clear their web browser cache prior to attempting to access online resources again. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:05am on 08/17/2017 Services Impacted: Online services

Description of Impact

A number of people reported issues with web applications like BU webmail, Registration Manager, Broadcast Email, BU Search and BUworks.

Current Status

IS&T teams have identified the cause of the incident and are working on a resolution.

Additional Information

We believe that the issue is related to a couple of servers with issues. If you refresh your web browser you may gain access. Next Update: 12:00pm