Incident Discovery Time: 01:37pm on 12/19/2017 Time of Resolution: 04:07pm on 12/19/2017 Services Impacted: MyPrint

Description of Impact

Print jobs submitted to the MyPrintColor queue via MyPrint Web Print timed out. MyPrint printing directly from computers was not impacted.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:37pm on 12/19/2017 Services Impacted: MyPrint

Description of Impact

Currently print jobs submitted to the MyPrintColor queue via MyPrint Web Print time out. MyPrint printing directly from computers is not impacted.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: Upon resolution