Incident Discovery Time: 02:15pm on 02/13/2018 Time of Resolution: 06:21pm on 02/13/2018 Services Impacted: Other – see description

Description of Impact

Some clients were experiencing issues logging into Qualtrics or accessing the Qualtrics Admin interface.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:15pm on 02/13/2018 Services Impacted: Other – see description

Description of Impact

Some clients are experiencing issues logging into Qualtrics or accessing the Qualtrics Admin interface. When accessing Qualtrics, some clients may receive a “State information lost” error message. When accessing the Qualtrics Admin interface, some clients may receive a “Session Timed Out” error message. The current workaround is to refresh the browser page.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: Upon resolution