Incident Discovery Time: 11:15am on 10/16/2018 Time of Resolution: 11:43am on 10/16/2018 Services Impacted: Other – see description

Description of Impact

Duo two factor authentication was temporarily unavailable. Clients were seeing either a blank Duo screen or an “unknown error…” message when attempting to access BUworks. Two factor Duo authentication for Office365 as well as VPN were not affected. Full service has been restored.

Incident Description and Resolution

The vendor has resolved the incident. IS&T teams will continue to monitor the status.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:15am on 10/16/2018 Services Impacted: Other – see description

Description of Impact

Duo two factor authentication is currently unavailable. Clients will see either a blank Duo screen or an “unknown error…” message. This prevents access to BUworks. Two factor Duo authentication for VPN access as well as those using it for Office365 access are not affected.

Current Status

IS&T teams have determined that this issue originates from the vendor as multiple organizations are affected. IS&T will work with the vendor and provide updates as they develop. Next Update: 12:15pm