Archive for March, 2019

Beginning on April 2, 2019, all currently installed Code42 clients will be upgraded to version 6.8.7. The upgrade will be scheduled and pushed by the Code42 server. No client intervention required. Please review the system requirements for Code42 version 6.0 and later: https://support.code42.com/Administrator/6/Planning_and_installing/Code42_platform_hardware_and_software_requirements Clients running an unsupported operating system will not be automatically upgraded. Backups…

RESOLVED: Concur Issues…

On March 26, 2019 from 4:30 to 6am, server maintenance will be performed on the Code42 server hosting the Desktop Backup & Restore service. Code42 client backups will continue to run as normal. Configuration changes and restores may be unavailable during this change period.

Incident Discovery Time: 03:30pm on 03/21/2019 Time of Resolution: 03:45pm on 03/21/2019 Services Impacted: The Links Description of Impact The Service Desk was receiving some reports of access issues with The Links (Faculty/Staff, Student and Business). A internal server error is received by the client. Incident Description and Resolution IS&T teams have resolved the incident….

The MyBU Applicant Portal/Applicant Link was unavailable Wednesday, March 20th, from 11:00am to 6:15pm due to scheduled maintenance….

Parchment transcript ordering is currently experiencing a service disruption….

On March 19, 2019 from 4:30 to 6am, server maintenance will be performed on the Code42 server hosting the Desktop Backup & Restore service. Code42 client backups will continue to run as normal. Configuration changes and restores may be unavailable during this change period. We apologize for any inconvenience this may cause. If you have…

On April 9th, Information Services & Technology will be retiring an automatic email forwarding rule where email sent to login@acs.bu.edu is automatically forwarded to login@bu.edu. IS&T has determined that the vast majority of email currently being sent to login@acs.bu.edu is spam. However, if you receive legitimate email addressed to your @acs.bu.edu address please notify your…

Please be advised that MyBU Applicant Portal will be unavailable Wednesday, March 13th, from 1:00pm to 2:00pm….

>The Service Desk was receiving some reports of access issues with The Links (Faculty/Staff, Student and Business). A 500 internal server error was appearing for some clients. Others testing had no access issues. Full service has been restored….