Incident Discovery Time: 08:43am on 10/02/2019
Time of Resolution: 02:07pm on 10/02/2019
Services Impacted: Service Management Systems

Description of Impact

Boston University’s main support contact was experiencing issues passing on the support requests to various support groups on campus. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:43am on 10/02/2019
Services Impacted: Service Management Systems

Description of Impact

Boston University’s main support contact form is currently experiencing issues passing on the support requests to various support groups on campus.

Current Status

IS&T teams have identified the cause of the incident and are actively working on a resolution.

Additional Information

Please Note: For support there are additional means of contacting our offices; send an email to ithelp@bu.edu, call 617-353-HELP (4357), visit one of our walk-up locations (bu.edu/tech/hours/) or by logging into our My TechWeb portal with your BU credentials.

Next Update: This post will be updated when the issue has been resolved.