Incident Discovery Time: 11:03am on 02/05/2020 Time of Resolution: 11:15am on 02/05/2020 Services Impacted: Service Management Systems

Description of Impact

Service Now was unreachable.

Incident Description and Resolution

The vendor had a hardware problem with their server and moved us to a mirror. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:50am on 02/05/2020 Services Impacted:

Description of Impact

Service Now, BU’s IT ticketing system, is unreachable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 12:00pm