Monday, April 13th, 2020
Incident Discovery Time: 04:00am on 04/13/2020
Time of Resolution: 09:00am on 04/13/2020
Services Impacted: Learning Management Systems
Description of Impact
Blackboard was returning an error for some clients trying to authenticate.
Incident Description and Resolution
IS&T teams and the vendor have resolved the incident.
Additional Information
The cause of this incident is still being investigated.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 06:00am on 04/13/2020
Services Impacted: Learning Management Systems
Description of Impact
Blackboard is returning an error for some clients trying to authenticate.
Current Status
IS&T teams have not yet identified the cause of the incident, but have contacted the vendor and are investigating.
Additional Information
Trying to access learn.bu.edu using another browser or and incognito/private browsing window can result in getting to the BU authentication page.
Next Update: 10:00am
