Incident Discovery Time: 03:22pm on 04/28/2020
Time of Resolution: 04:06pm on 04/28/2020
Services Impacted: Instructional Video Services

Description of Impact

The Echo360 Platform was experiencing a service disruption. During the outage the following Echo360 components were unavailable: Access, Playback, Engagement, Administration, and Reporting.

Incident Description and Resolution

The vendor has resolved the issue impacting its US customers; IS&T has tested and validated that our Echo360 environment is now performing as expected.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:22pm on 04/28/2020

Services Impacted: Instructional Video Services

Description of Impact

The Echo360 Platform is currently experiencing a service disruption; Access, Playback, Engagement, Administration, and Reporting components are indicated to be unavailable for US customers.

Current Status

The vendor is currently investigating the issue; IS&T is aware of the issue and is monitoring for any updates.

Next Update: 04:39pm