Incident Discovery Time: 01:10pm on 08/02/2020 Time of Resolution: 03:18pm on 08/02/2020 Services Impacted: Server Infrastructure

Description of Impact

Emergency mainframe maintenance was needed to back out an upgrade that was incompatible with a system used for student Convenience points payment system. This maintenance included temporarily bringing down other applications like The Links that are tied to the mainframe.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be due to a system being incompatible with a mainframe upgrade. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:10pm on 08/02/2020 Services Impacted: Server Infrastructure

Description of Impact

Emergency mainframe maintenance needed to back out an upgrade that was incompatible with a system used for student Convenience points payment system. This maintenance will necessitate bringing other applications like The Links that are tied to the mainframe offline temporarily.

Current Status

IS&T teams have identified the cause of the incident and are currently backing out that system upgrade. Next Update: 03:30pm