Incident Discovery Time: 11:06am on 09/10/2020
Time of Resolution: 12:57pm on 09/10/2020
Services Impacted: Learning Management Systems

Description of Impact

Blackboard Learn clients were intermittently encountering issues upon attempting sign-on. Impacted clients received an error message: “Sign On Error!”

Incident Description and Resolution

The vendor has completed a restart of the component that was the cause of the incident.

Additional Information

If you’re continuing to experience issues, we recommend that you test logging in via a private or incognito window; if your issue is resolved by a private or incognito window, we recommend that you clear your browser cache to eliminate the cached files preventing log on. Information on resetting your browser cache is available here: https://www.bu.edu/tech/support/browsers/clear-cache/

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:06am on 09/10/2020

Services Impacted: Learning Management Systems

Description of Impact

Blackboard Learn clients are intermittently encountering issues upon attempting sign-on. Impacted clients receive an error message: “Sign On Error!”

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor.

Additional Information

As the issue appears to be related to a specific node of Blackboard Learn, clients are encouraged to try accessing Blackboard Learn by an alternative browser, or by using a private/incognito window.

Next Update: 12:30pm