Resolved: Some Microsoft 365 services are unavailable for some people.
Wednesday, October 7th, 2020
Incident Discovery Time: 03:11pm on 10/07/2020
Time of Resolution: 06:40pm on 10/07/2020
Services Impacted: Email & Calendaring
Description of Impact
Some clients were unable to access Microsoft 365 services like Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online/OneDrive for Business.Incident Description and Resolution
The vendor has resolved the incident.Additional Information
The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.Previous Update
Incident Discovery Time: 03:11pm on 10/07/2020 Services Impacted: Email & CalendaringDescription of Impact
Some clients may be unable to access Microsoft 365 services like Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online/OneDrive for Business.Current Status
Updated information from Microsoft: Users may see impact to the following Microsoft 365 services:
- SharePoint Online/OneDrive for Business – Services are healthy
- Microsoft Teams – Services are healthy
- Microsoft Forms – Services are healthy
- Microsoft Threat Protection – Services are healthy
- Microsoft Intune – Services are healthy
- Exchange Online – Services are healthy
- Outlook.com – Services are recovering
- Admin center – Services are recovering
The vendor continues to post updates at https://status.office365.com/. Boston University continues to post updates at bu.edu/tech/
Next Update: 06:30pmPrevious Update
Incident Discovery Time: 03:11pm on 10/07/2020 Services Impacted: Email & CalendaringDescription of Impact
Some clients may be unable to access Microsoft 365 services like Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online/OneDrive for Business.Current Status
The vendor continues to work on resolving this issue.
Updated information from Microsoft: Users may see impact to the following Microsoft 365 services:
- SharePoint Online/OneDrive for Business – Services are healthy
- Microsoft Teams – Services are healthy
- Microsoft Forms – Services are healthy
- Microsoft Intune – Services are recovering
- Exchange Online – Services are recovering
- Outlook.com – Services are recovering
The vendor continues to post updates at https://status.office365.com/. Boston University continues to post updates at bu.edu/tech/
Next Update: 05:15pm