Incident Discovery Time: 05:15pm on 10/29/2020 Time of Resolution: 05:45pm on 10/29/2020 Services Impacted:

Description of Impact

Shibboleth was initially unavailable, but access has been restored. This affected any services behind Shibboleth authentication – Bb Learn, ServiceNow, Healthway Portal (staff), Patient Connect portal for students (green badges needed by students to access residential housing starting today), etc.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:15pm on 10/29/2020
Services Impacted: Identity & Access Management (IAM)

Description of Impact

Shibboleth was initially unavailable, but access seems to be back, but slow for new connections. This affects any services behind Shibboleth authentication – Bb Learn, ServiceNow, Healthway Portal (staff), Patient Connect portal for students (green badges needed by students to access residential housing starting today), etc.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 06:30pm