Incident Discovery Time: 10:10pm on 12/28/2020
Time of Resolution: 03:08pm on 12/29/2020
Services Impacted: Server Infrastructure

Description of Impact

BU Applicants who created accounts after 10pm EST on 12/28 were unable to log in to MyBU Applicant portal. Impacted clients received the error message: “The username you entered could not be identified”.

Incident Description and Resolution

IS&T teams have resolved the incident, which resulted from a synchronization issue.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:48pm on 12/29/2020

Services Impacted:

Description of Impact

Some applicants are currently unable to access to MyBU Applicant portal. Impacted clients are unable to login with the error message: “The username you entered could not be identified”.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

There is no current workaround for this issue. Impacted clients do NOT need to change their associated username or password to resolve this specific error message. If you’re currently experiencing this issue, please email ithelp@bu.edu and we will provide you with an update once the issue is resolved.

Next Update: 03:05pm