Incident Discovery Time: 10:30pm on 01/06/2021 Time of Resolution: 12:30pm on 01/06/2021 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Some applicants wer unable to access to MyBU Applicant portal. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:30am on 01/06/2021 Services Impacted:

Description of Impact

Some applicants are currently unable to access to MyBU Applicant portal. Impacted clients are unable to login with the error message: “The username you entered could not be identified”

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

There is no current workaround for this issue. Impacted clients do NOT need to change their associated username or password to resolve this specific error message. If you’re currently experiencing this issue, please email ithelp@bu.edu and we will provide you with an update once the issue is resolved. Next Update: 12:30pm