Incident Discovery Time: 10:00am on 01/10/2021 Time of Resolution: 12:30pm on 01/10/2021 Services Impacted: Server Infrastructure

Description of Impact

Clients were receiving the error “Web Login Service – Message Security Error” when trying to access Qualtrics.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:00am on 01/10/2021 Services Impacted: Server Infrastructure

Description of Impact

Clients are receiving the error “Web Login Service – Message Security Error” when trying to access Qualtrics.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with the vendor. Next Update: upon resolution