Incident Discovery Time: 07:37am on 01/21/2021 Time of Resolution: 08:04am on 01/21/2021 Services Impacted: Network Operations

Description of Impact

This outage affected multiple sites, including Blackboard, Service Now and BU webmail. Local Outlook and VPN were also affected. The Collection Sites lost access to PnC and Healthway.

Incident Description and Resolution

IS&T teams are continuing investigation to determine the root cause. If you continue to have issues, please contact the IT Help Center.