Incident Discovery Time: 03:20pm on 08/19/2021 Time of Resolution: 03:35pm on 08/19/2021 Services Impacted: Finance/HR/Procurement Systems

Description of Impact

Nelnet point of sale credit card readers were nonfunctional. This affected all BU departments that accept payments through the credit card system, including the Physical Therapy Center and the Dental clinic.

Incident Description and Resolution

The vendor has resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:20pm on 08/19/2021 Services Impacted: Nelnet credit card processing

Description of Impact

There is a widespread problem with credit card machines that is affecting BU.

Current Status

The vendor is aware of the issue and is investigating. Next Update: 06:00pm