Incident Discovery Time: 11:00am on 12/07/2021 Time of Resolution: 07:30pm on 12/07/2021 Services Impacted: Infrastructure

Description of Impact

Multiple services were unavailable due to Amazon AWS outage. (Echo360, Ariba Guided Buying, Amazon Catalog, and others)

Incident Description and Resolution

The vendor has resolved the incident.

Additional Information

Amazon determined the cause of this incident wasan impairment of several network devices. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:00am on 12/07/2021 Services Impacted: Finance/HR/Procurement Systems, Instructional Video Services, Echo360

Description of Impact

Amazon Web Services is experiencing an outage in the US east coast. The following are affected services: Echo360, Blackboard (intermittency for some clients), Turning Point, Digication, Pearson, Ariba Guided Buying, Amazon Catalog, Kaltura

Current Status

The vendor continues to work on the issue. We do not have an ETA for full recovery at this time. Updates can be found here from Amazon: status.aws.amazon.com

Additional Information

Next Update: upon resolution

Previous Update

Incident Discovery Time: 11:00am on 12/07/2021 Services Impacted: Instructional Video Services, Echo360

Description of Impact

Amazon Web Services is experiencing an outage in the US east coast. The following are affected services: Echo360, Blackboard (intermittency for some clients), Turning Point, Digication, Pearson, Ariba Guided Buying, Amazon Catalog, Kaltura

Current Status

The vendor identified that the issue is with Amazon Web Services. Updates can be found here from Amazon: status.aws.amazon.com Next Update: 02:00pm

Previous Update

Incident Discovery Time: 11:00am on 12/07/2021 Services Impacted: Teaching & Learning Technologies, Echo360

Description of Impact

Echo360 is currently unavailable.

Current Status

The vendor has not identified the issue, but are investigating. Next Update: 12:00pm