Incident Discovery Time: 12:52pm on 01/24/2022
Time of Resolution: 03:27pm on 01/24/2022
Services Impacted: Patient Connect

Description of Impact

Students attempting to schedule asymptomatic testing at 808 Commonwealth Ave were encountering an internal server error.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:52pm on 01/24/2022

Services Impacted: Patient Connect

Description of Impact

Students who are attempting to schedule asymptomatic COVID testing are encountering an error where upon reaching the time selection page, they receive an internal server error message.

Current Status

IS&T continues to evaluate this issue, as it appears to be the result of high utilization.

Additional Information

There are no workarounds for this issue — students encountering the error are encouraged to check for appointments later in the afternoon.

Next Update: 3:30pm

Previous Update

Incident Discovery Time: 12:52pm on 01/24/2022

Services Impacted: Patient Connect

Description of Impact

Students who are attempting to schedule asymptomatic COVID testing are encountering an error where upon reaching the time selection page, they are brought back to a login page.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 02:05pm