Incident Discovery Time: 05:27am on 02/28/2022
Time of Resolution: 11:00am on 03/02/2022
Services Impacted: Qualtrics Research Suite

Description of Impact

Qualtrics Research Suite was experiencing a service disruption for all emails sent from their Platform. Clients reported issues with both emailed surveys failing to deliver, and non-receipt of trigger-related email alerts.

Incident Description and Resolution

Qualtrics has resolved the issue.

Additional Information

The cause of this incident was determined to be a global mail reputation issue for Qualtrics that has since been addressed.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:27am on 02/28/2022

Services Impacted: Qualtrics Research Suite

Description of Impact

Qualtrics Research Suite is currently experiencing a service disruption for all emails sent from their platform. Clients have reported issues with both emailed surveys failing to deliver, and non-receipt of trigger-related email alerts.

Current Status

The vendor is currently investigating this issue. Real-time status is available via Qualtrics Application Status Dashboard.

Additional Information

There are no workarounds for issues pertaining to email triggers/actions. Clients may still distribute survey invitations by utilizing their BU email, and Qualtrics’ ‘Personal Links’ functionality.

Next Update: 01:00am