Resolved: Affiliate Accounts – Password Reset Unavailable
Monday, May 2nd, 2022
Incident Discovery Time: 01:51pm on 05/02/2022
Time of Resolution: 03:47pm on 05/02/2022
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Affiliate accounts were unable to complete password resets and encountered the error message: “An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)”
Incident Description and Resolution
IS&T teams have resolved the incident.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 01:51pm on 05/02/2022
Services Impacted: Identity & Access Management (IAM)
Description of Impact
Affiliate accounts are currently unable to perform password resets; affiliate accounts attempting a password reset encounter the following error message: “An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)”
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
There is no workaround for this issue.
Next Update: Upon Resolution